HICL team completed this project before within the deadlines agreed with the landlord at the beginning.
Introduction
Back in 2019 Sanjay first contacted HICL as he was unhappy with the lack of progress on his loft conversion. The work had begun almost three months prior but as yet, there was very little in the way of structure in place. Living locally, Sanjay had seen a number of similar projects being carried out by HICL and decided that he needed a company that was going to get the job done.
The Story of Sanjay and Brooke
When Sanjay asked us to take over his build, time was of the essence as his wife Brooke was expecting their fourth child and the extra space was vital. Along with the loft build, they asked us to carry out a first-floor refurbishment and within 4 weeks of beginning the project, the work was done. Fast forward a year and Sanjay and Brooke had upsized to a new home in Berrylands and didn’t hesitate to call HICL for their building requirements, once again.
The Challenge
The new family home needed a complete overhaul and having already experienced a rapid and successful loft conversion with us, Sanjay and Brooke wanted to create this addition to their new home too. With a family of 6 under one roof, the work was going to be a challenge, so shortly after starting, Sanjay made the decision to move the family into a local hotel, so that work could progress without restrictions. When the family returned to their new home after two weeks away, the whole house refurbishment was complete. Impressed once again with the speed and quality of the work, Sanjay and Brooke submitted their plans for the loft, making sure that HICL would be able to return in a few months to complete their home.
Why Sanjay and Brooke Chose HICL
Initially, Sanjay had decided to go with a company that had promised to deliver the build he wanted, at a very competitive rate. However, experience taught him that competitive doesn’t always equate to good value and a few months into his build, he felt forced to change company. Having seen how HICL got to grips with the partially started loft conversion at his previous address, it was not surprising that Sanjay and Brooke turned to HICL again when they moved house and needed a quick turnaround to create a home for their family of six!
How HICL Responded
It was very important to begin Sanjay and Brooke’s initial build in a timely manner, as they had already become disillusioned with the process. Once we had agreed to take on the existing project, we began work the following week and always dedicated a minimum of 5 tradesmen on the job, in the early stages of the build. We also provided Sanjay with our timeline spreadsheet so he could track the milestones of the build and be proactive in bringing materials to site that he was supplying. This early interactive working relationship helped to settle the couple’s nerves about taking on new builders and once they could see the progress on site alongside the quality of the build, they felt very reassured.
The Results
Sanjay and Brooke have now used HICL on two separate occasions, once to get their existing home ready for sale and based on their positive experience, again to modernise and extend their new family home. This home now has a brand new addition of a master bedroom with walk in wardrobe and ensuite shower room in the loft extension that we built and the whole house has benefited from a complete overhaul including extensive refurbishment and redecoration.
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